Privacy Policy

LMC Repair Services Ltd trading as LMC Domestic Appliance Repairs

This Privacy Policy explains how LMC Repair Services Ltd, trading as LMC Domestic Appliance Repairs (“we”, “us”, “our”) collects, uses, stores, and protects personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

LMC Repair Services Ltd, trading as LMC Domestic Appliance Repairs, provides domestic appliance repair and installation services across Essex.

We are the data controller for the purposes of UK data protection law in relation to the personal data collected through our website, communications, and service bookings.

If you have any questions about this Privacy Policy or how we handle personal data, you can contact us using the details provided on our website.

2. What Personal Data We Collect

We may collect and process the following categories of personal data:

Customers & Enquirers

  • Name

  • Address and postcode

  • Telephone number

  • Email address

  • Appliance details (make, model, fault description)

  • Booking and service history

  • Payment status (we do not store full card details)

Landlords & Letting Agents

  • Business or personal contact details

  • Property addresses

  • Appliance and service information

  • Communication and booking history

Engineers / Contractors

  • Name and contact details

  • Professional information (experience, appliance types worked on)

  • Insurance confirmation

  • Availability and service-related communications

3. How We Collect Personal Data

We collect personal data when you:

  • Submit a form on our website

  • Contact us by phone, email, or WhatsApp

  • Book a repair visit or installation

  • Communicate with us regarding a service or enquiry

  • Contact us regarding working with us as an engineer or contractor

4. How We Use Personal Data

We use personal data for the following purposes:

  • Responding to enquiries and arranging appointments

  • Managing bookings, scheduling, and service delivery

  • Communicating before and after appointments

  • Processing payments, refunds, and accounting

  • Complying with legal, tax, and regulatory obligations

  • Managing relationships with subcontracted engineers

  • Improving our services and internal processes

We do not sell personal data to third parties.

5. Lawful Basis for Processing

Under UK GDPR, we process personal data on the following lawful bases:

  • Contract – where processing is necessary to provide requested services

  • Legitimate interests – to operate and manage our business effectively

  • Legal obligation – to meet accounting, tax, or regulatory requirements

  • Consent – where you have explicitly provided it

6. Sharing Personal Data

We may share personal data only where necessary and appropriate, including with:

  • Subcontracted engineers carrying out repair or installation services

  • Payment processors (we do not store card details)

  • Professional advisers such as accountants or legal advisers

  • Service providers supporting our website, communications, or systems

All third parties are required to handle personal data securely and lawfully.

7. Data Storage & Security

We take appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, or disclosure.

Personal data is stored securely and access is restricted to those who require it for legitimate business purposes.

8. Data Retention

We retain personal data only for as long as necessary for the purposes it was collected, including:

  • Customer and service records: up to 6 years

  • Financial records: as required by law

  • Engineer enquiry records: retained for as long as reasonably necessary

9. Your Data Protection Rights

Under UK GDPR, you have the right to:

  • Request access to your personal data

  • Request correction of inaccurate or incomplete data

  • Request erasure of your personal data (where applicable)

  • Object to or restrict processing

  • Request data portability

  • Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us using the details on our website.

10. Cookies & Website Data

Our website may use cookies and similar technologies to ensure proper functionality and improve user experience.

You can manage or disable cookies through your browser settings.

11. Third-Party Links

Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of those websites.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.
The latest version will always be published on our website.

13. Complaints

If you have concerns about how we handle personal data, please contact us first so we can address the issue.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).